Protecting Your Privacy is Important to Us

Grand River Personnel Ltd respects the privacy of individuals in all aspects of our business operation. We have a longstanding commitment to protecting the personal information of job seekers when providing services to our clients. Your personal information is only collected, used and disclosed by Grand River Personnel Ltd. in accordance with the Privacy Policy.

Why Do We Collect Personal Information?

As a job seeker using Grand River Personnel Ltd. services, you are asked to provide certain pieces of information in order for us to provide you with the best possible service. In addition to your contact details, your resume and a description of the type of work you are looking for your file may include the following:

  • Our interview notes
  • Information obtained through reference and background checks
  • Educational records
  • Reference letter
  • Skill testing result
  • Salary
  • Peer and supervisor contact information
  • Preferences regarding employment

For Engaged / Contract Individuals we also require the following:

Information required to provide payroll services, including banking details, tax deductions and vacation allowances.

We Use Your Information To:

  • Understand your qualifications, needs and preferences
  • Find the best job opportunities for you that will give you the job satisfaction you are looking for
  • Fulfill our clients’ requests for information about job candidates
  • Provide payroll and other HR functions to you for temporary staffing arrangements


When Do We Disclose Information and to Whom?

Your personal information is never traded, sold or leased by us to any external companies. Your information is only disclosedby Grand River Personnel Ltd. forlegitimate business purposes or as required to meet legal and regulatory requirements, for example to comply with a court order.

In the normal course of business, we disclose your personal information to our clients when we feel there is a potential job placement. As a job seeker, you are relying on us to share such information. We only provide your information to employers if there is a job opening that is well-suited for you, and we only provide information required and requested to make an informed decision regarding a job candidate.

We may share information with our affiliates, partners, contractors or other companies that we use to provide full staffing services. However, we only disclose limited information as required for the function that will be performed by the representative on our behalf. We also ensure that every contract we enter into with a representative clearly outlines the representative’s obligation to protect your personal information and live up to the principles of privacy.

  • Organizations that perform background checks including criminal, educational and credit checks as required by the client
  • An outsourced payroll service provider, for temporary staffing arrangements
  • Employee testing centre
  • Affiliate recruiting services

Have You Consented?

Having read this policy and by using our services and providing us with your personal information, we imply your consent to the collection, use and disclosure of your personal information as specified herein.

Wherever possible and when necessary, we obtain your express consent for particular uses and disclosures. For example, we obtain your written consent before releasing your information to a third party who provides background checks on potential employees.

How Long Is Your Information Retained?

Grand River Personnel Ltd. has procedures and policies in place to ensure that your personal information, in both paper and electronic format, is secure. For example, we require the following:

  • Files are kept in secure cabinets
  • Access to electronic and paper files is limited on a need-to-know basis depending on job function
  • Password selection criteria and expiry make unauthorized access more difficult
  • Staff training on the importance of privacy and security is undertaken regularly

Through our website, you can ask questions about our services, and provide information about yourself, such as your resume and an on-line application. To secure the transfer of personal information, Grand River Personnel Ltd. has obtained a Secure Socket Layer (SSL) Server Certificate. Thus, personal information entered through our site is collectedon a secure page, such that it is encrypted while being transferred to a password protected Grand River Personnel Ltd. server equipped with an enterprise firewall.

If you provide personal information to us via unencrypted e-mail you should be aware of the inherent risks of interception over which we have no control.

Grand River Personnel Ltd., strives to maintain accurate records of your personal information, however, this cannot be achieved without your help. In this ongoing effort, we ask you to provide us with your most up to date information. Write to the address below and let us know of any personal information you have given us in the pastwhich is incomplete, inaccurate, or no longer relevant. It will be our pleasure to make the appropriate modifications.

Contact Us With Any Questions or Concerns

Grand River Personnel Ltd. takes full responsibility for the management and confidentiality of the personal information it collects. If you have any concerns about this policy, or feel that Grand River Personnel Ltd. is not abiding by it, please write to:

Privacy Officer

Grand River Personnel Ltd. 16-842 Victoria St. N., Kitchener, ON N2B 3C1

Ongoing Commitment

Our ongoing commitment to protect the privacy and confidentiality of your personal information is addressed in this Privacy Policy.

Our policy complies with the requirements of both of the following acts: