Inventory Manager
Overview
Our client in the tri-cities area is looking for an Inventory Manager with Five (5) or more years of experience in supply planning or demand forecasting and supervisory expertise to join their team in a full-time permanent role!
The Inventory Manager is responsible for overseeing the coordination of supply chain planning which involves managing demand forecasting, production planning, and inventory control while leading the customer care team to address client inquiries, order issues, and strive for improvements.
Come join the team of this growing company and be the recipient of a flexible salary, dependent on experience as well as company benefits!
Required Skills:
- Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
- A Master’s degree or professional certifications (e.g., APICS, CSCP, CPIM) is an advantage.
- 5+ years of experience in supply planning, demand forecasting, customer service, or a related role, with at least 2 years in a managerial capacity.
- Strong knowledge of supply chain principles, inventory management, and production planning.
- Proven leadership and team management skills, with experience leading customer service or supply chain teams.
- Experience with ERP systems and supply chain software (Just Foods is a plus).
- Strong Microsoft Suite and Excel knowledge
- Strong oral and written communication.
- Ability to work in a fast-paced environment.
Responsibilities:
- Collaborate with sales, marketing, and production teams to develop accurate demand forecasts.
- Analyze historical data, market trends, and customer inputs to project product demand and adjust inventory levels accordingly.
- Develop production schedules to meet demand forecasts while optimizing production efficiency.
- Ensure optimal inventory levels, avoiding both stock outages and overstock situations.
- Coordinate with procurement and manufacturing teams to ensure raw materials and components are available for production.
- Assess production capacity and ensure that resources (labour, machinery, materials) are aligned with production goals.
- Manage constraints and bottlenecks in the supply chain to ensure timely delivery of products.
- Manage Inventory Accuracy and Cycles Counts.
- Lead and manage the customer care team, ensuring high-quality service for all customer interactions.
- Develop processes to handle customer inquiries, orders, complaints, and returns efficiently and professionally.
- Monitor customer satisfaction levels and find improvements to the overall customer experience.
- Oversee order processing, ensuring that orders are fulfilled accurately and delivered on time.
- Collaborate with logistics teams to resolve shipping or delivery issues, minimizing delays and disruptions.
- Build and maintain strong relationships with key customers to understand their needs and expectations.
- Serve as the primary point of contact for escalated customer issues, ensuring that they are resolved quickly and effectively.
- Gather customer feedback and use insights to drive process improvements.
- Provide regular reports on customer service performance metrics, including response times, order accuracy, and satisfaction rates.
- Analyze customer feedback to identify trends and opportunities for service improvements.
- Coordinate with sales and marketing teams to align customer care initiatives with business development goals.
- Responsible for daily management and support for the team to achieve operational success.
If you have the skills and experience listed above, this role could be for you! Send your resume to: jayne@grandriverpersonnel.ca
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Grand River Personnel is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.