On behalf of our client, a longterm established global company, we are searching for a Technical Customer Service Representative to join their team in Cambridge!

Job Responsibilities:

  • Provide technical assistance to consumers, repair shops and/or installers on product repairs and installations.
  • Answer all pre-installation and post installation questions received via telephone/fax/mail/email.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Manage a large volume of incoming calls and customer service inquiries.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Inspect and advise on repair of defective product returned by customers or repair shops.
  • Ensure that all plumbing codes and standards information that we have in house are up-to-date.

Required Skills:

  • Strong customer focus and motivation to provide excellent customer service, including an outgoing, proactive, and customer response
  • Solid background in the use, function, and operation of centrifugal pumps
  • The ability to communicate with customers and trades-persons to effectively diagnose and solve pump related issues remotely, in a variety of residential and commercial applications,
  • Knowledge of electrical and plumbing principles with the ability to select and use appropriate hand tools and  diagnostic equipment in a hands on environment.
  • Strong time management, follow-up and organizational skills.
  • Excellent communication skills, verbal and written.
  • Works well independently and as a team member.
  • Problem solving skills.
  • Proficient with CRM software and ERP software (Microsoft Dynamics is an asset).
  • Strong mechanical aptitude is an asset is required
  • Strong electrical aptitude is an asset.
  • Academic technical training In Plumbing and HVAC programs and courses is an asset.

If you have strong experience and a passion for providing excellent customer service, this role is for you!

Excellent compensation package including salary from 45-52K, benefits, matched RRSP program and flexible work hours!

Send your resume as soon as possible to: jayne@grandriverpersonnel.ca



Tagged as: CRM, customer satisfaction, customer service, Customer Support, technical service